Terms and Conditions

Our company provides a variety of security systems and surveillance cameras for residential and commercial use. Our services include:

• Supplying and selling surveillance cameras in different types, sizes, and resolutions.
• Alarm systems against theft, fire, and leaks.
• Access control devices, fingerprint systems, and card systems.
• Installation, setup, and maintenance services for all sold systems.
• Monitoring and recording software compatible with our devices.
• Technical support and security consulting services.

All provided products remain the property of the company until full payment is received. The company reserves the right to modify product or service specifications at any time, with customers notified of material changes.

Our company is committed to providing professional installation services by qualified and certified technicians. The following are the installation terms and conditions:

• The installation appointment is scheduled by mutual agreement between the company and the customer, taking the technical team schedule into consideration.
• The customer must provide a stable and safe power source to operate the devices according to the specifications defined for each device.
• The customer is responsible for preparing the location before the installation appointment and removing any obstacles that may hinder installation.
• The company provides free consultation on the best camera installation locations to cover the required area effectively.
• Standard installation includes mounting cameras, connecting cables, setting up the recording system, and basic training on how to use the system.
• Any additional work outside the standard installation scope, such as long-distance cable extensions or drilling work, may require additional fees agreed upon in advance.

After installation is completed, the technician will conduct a comprehensive system test in the customer’s presence to ensure that all components work correctly, and will provide a detailed explanation of how to use the system and perform basic operations.

We are committed to providing high-quality products backed by a comprehensive warranty:

• All surveillance cameras and security systems come with a one-year warranty against manufacturing defects.
• The warranty covers replacement or repair of the product if there is a manufacturing defect or abnormal performance under normal use.
• The installation warranty covers any issues resulting from installation for 3 months from the installation date.
• The warranty does not cover damage caused by misuse, accidents, natural disasters, power fluctuations, or unauthorized maintenance.
• If a product cannot be repaired within the warranty period, it will be replaced with an equivalent or better product.
• To enforce the warranty, the original purchase invoice or order number must be provided.

The warranty period can be extended by purchasing extended warranty packages, which provide additional protection for up to 3 years with extra benefits such as periodic maintenance and premium technical support.

Company responsibilities:

• Provide products and services that match the advertised specifications and meet quality standards.
• Provide accurate and clear information about products, services, and warranty terms.
• Commit to the agreed delivery and installation dates.
• Protect customer data and privacy and not share it with third parties without consent.
• Provide technical support and respond to customer inquiries and complaints within a reasonable time.

Customer responsibilities:

• Provide accurate information about installation requirements and the area to be covered.
• Provide a safe and suitable environment for the installation team to perform their work.
• Use the products according to the provided instructions and guidelines.
• Comply with local laws and regulations related to the use of surveillance cameras and security systems.
• Notify the company immediately of any issues or faults in the system so they can be handled as soon as possible.
• Protect passwords and access data for surveillance systems and not share them with unauthorized parties.

Please note that using surveillance cameras in public places or to monitor others may be subject to special laws, and the customer is responsible for complying with these laws and any legal consequences of violating them.

We always seek customer satisfaction. If you are not satisfied with the product, here is our return and refund policy:

• Unused products in their original condition may be returned within 14 days from the date of receipt.
• Returned products must be in their original packaging with all accessories and documents.
• Products that have been installed or used cannot be returned except in the case of a clear manufacturing defect.
• If there is a product defect, we will repair it, replace it, or refund its value at our discretion.
• The return policy does not include installation, programming, or custom setup costs.
• A restocking fee of up to 15% may be applied to some returned products without defects.

To request a return, please contact customer service within the specified return period and follow the provided instructions. Refund requests will be processed within 7-14 business days after receiving and inspecting the returned product.