Privacy Policy

We collect different types of information from our customers and website visitors to improve your experience and provide our services:

Information you provide directly:

• Personal information: name, address, phone number, email.
• Payment information: credit card details, bank account information (we do not store this information on our servers).
• Location information: home or business address where surveillance systems will be installed.
• Correspondence: any communications between you and us, including technical support inquiries.

Information we collect automatically:

• Device information: device type, operating system, web browser, IP address.
• Usage data: how you use our website, products, and applications.
• Cookies: to improve browsing experience and personalize content.

We use the information we collect for the following purposes:

• Providing services and products: Fulfilling purchase orders, providing installation and maintenance services, and processing payments.
• Improving our products and services: Understanding how customers use our products to improve and develop them.
• Communicating with you: Responding to your inquiries and sending important notifications about your order or our services.
• Marketing: Sending information about new products, services, and offers (you can unsubscribe at any time).
• Security and rights protection: Detecting and preventing fraud and protecting our legal rights.

Remote surveillance camera applications:

If you use our applications to access surveillance cameras remotely, we collect and process:

• Login and authentication data to ensure secure access.
• Connection and access logs to diagnose technical issues and improve performance.
• Settings and preferences to personalize your experience.

We are committed to protecting your personal information through appropriate security measures:

• Encryption: We use industry-standard encryption technologies to protect data during transmission and storage.
• Restricted access: Access to personal information is restricted to authorized employees only on a need-to-know basis.
• Security controls: We have physical, electronic, and administrative security controls designed to protect your information.
• Regular review: We regularly review our data collection, storage, and processing practices to prevent unauthorized access.

Data retention period:

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless there is a legal requirement to retain it longer. We typically retain data as follows:

• Account information: as long as you have an active account with us.
• Transaction data: for 5 years after the last transaction for legal and accounting purposes.
• Technical support records: for 2-3 years to improve our services and resolve disputes.

We do not sell or rent your personal information to third parties. We may share your information in the following cases:

• Service providers: We share information with companies that provide services on our behalf, such as payment processors, shipping companies, and certified installation companies, to perform necessary functions.
• Affiliates: We may share information with our affiliates for purposes related to providing our products and services.
• Legal compliance: We may disclose information to comply with the law, respond to legal proceedings, or protect our rights.
• User consent: In other cases when we obtain your prior consent.

Important information about installation technicians:

When we provide installation services, we may share name, address, and phone number details with our certified installation technicians. These technicians are subject to confidentiality agreements and strict privacy policies.

You have certain rights regarding your personal information, and we are committed to respecting them:

• Right of access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances, you can request deletion of your personal information.
• Right to restrict processing: You can request restriction of processing your information in certain circumstances.
• Right to object: You can object to processing your information for certain purposes.
• Right to data portability: You can request transfer of your information to another organization in a machine-readable format.

Managing your preferences:

You can manage how we contact you and what information we send you:

• You can unsubscribe from marketing emails using the unsubscribe link at any time.
• You can modify cookie settings through your browser settings.
• You can update your account information and preferences through the profile page.

To exercise any of these rights, please contact us by email at sales [at] safecorner [dot] sa or through the Contact Us page.

As a provider of surveillance systems, we care about responsible use of technology. We offer the following tips to help respect the privacy of others while using our products:

• Clear notice: Place signs alerting people to the presence of surveillance cameras if you use them in areas accessible to the public.
• Respect private areas: Avoid pointing cameras toward neighbors’ homes or private areas.
• Secure recordings: Secure all video recordings with strong passwords and access control.
• Review local laws: Make sure you know and comply with local laws related to video and audio recording.
• Secure disposal: When disposing of storage devices, make sure all data is securely erased.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes in the following ways:

• Posting a prominent notice on our website.
• Sending a notification to the email associated with your account.
• Updating the “Last updated” date at the top of the Privacy Policy.

We recommend that you review the Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our website, products, and services after changes are posted means you agree to the updated policy.